We often hear that we should be partners not prosecutors and are accused of causing problems. Remember we come to you with a lot of emotional baggage (some very bad) plus it is a natural instinct to be protective (of ourselves and child). When I feel YOU are being a partner and truly understand my experience and my child, I am exceptionally cooperative because I finally can feel trust.
Stop taking it personal if I don’t trust you, I don’t know you and I have been burned year after year. Once bitten, twice shy.